FAQ

Questions you may have

Delivery and Shipping

What are the available delivery methods and how much do they cost?

We offer fast delivery service to all areas of Bahrain. The delivery cost is calculated based on the shipment size and the delivery area. Small items are shipped via our delivery personnel, while large equipment is delivered by a specialized shipping team to ensure its safety.

How long does shipping and delivery take for orders?

We always strive to deliver your orders as quickly as possible. Shipping usually takes just a few days, and our team will provide you with the exact schedule upon order confirmation to ensure it reaches you in perfect condition.

Products and Maintenance

What are the maintenance and product care methods?

We offer periodic maintenance services for the equipment, which include lubrication, cleaning, and ensuring the integrity of the cables and motors. We also include an instruction manual with each machine that explains how to care for it on a daily basis to ensure its longevity for many years to come.

How can I ensure the quality and sizes of the sports products before ordering?

We provide detailed pictures and specifications for each product on our account, in addition to approved size charts. We are also happy to answer all your inquiries via direct message to help you choose the perfect size and product with complete confidence.

Refunds and Warranty

Are the products under warranty, and what is the warranty period?

Yes, all of our fitness equipment is guaranteed against manufacturing defects. The warranty period varies from one machine to another; please refer to the information provided for each specific device. We also take pride in offering specialized technical support throughout the warranty period.

What is the store's return and refund policy?

You can return or exchange products within 14 days of receipt, provided they are in their original condition and factory packaging. Refunds are issued through the original payment method immediately upon inspection of the product.

Store and Branches

What are the main features of this store?

We stand out by offering equipment of high engineering quality and smart solutions for small spaces, providing the best balance between price and quality. This is in addition to professional customer service that accompanies you from selecting the equipment through to installation and maintenance.

Where are the store's branches located, and what are the official working hours?

Our store is a fully integrated virtual online store on Instagram, and we do not have traditional physical branches. We are happy to receive your orders and inquiries 24/7 throughout the week via direct messages to our account: sport.spirit.bh.

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